2Ring DASHBOARDS & WALLBOARDS - Five9 Connector Release Notes
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v8.8.2 (release date: 2023-05-19)
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Agent State Calculations changes:
	Added parameter 'SkillsAll'

Agent Statistics Calculations changes:
	Added parameter 'SkillsAll'

Dispositions Agent Statistics Calculations changes:
	Added parameter 'SkillsAll'

Added new Settings:
	Recovery Delay

Added parameter 'SkillsGroups' to:
	ACD Status Grid
	ACD Status Chat Grid
	ACD Status Email Grid
	ACD Status SMS Grid
	ACD Status Social Grid
	ACD Status Text Grid

Added parameter 'CampaingsGroups' to:
	Autodial Campaign Grid
	Dispositions Autodial Campaign Grid
	Dispositions Inbound Campaign Grid
	Dispositions Outbound Campaign Grid
	Inbound Campaign Grid
	Inbound Campaign Chat Grid
	Inbound Campaign Email Grid
	Inbound Campaign SMS Grid
	Inbound Campaign Social Grid
	Outbound Campaign Grid

Fixed an issue where Reporting Grids would fail to be calculated, when a received TimeSpan value was greater than 23:59:59.
Fixed an issue where WebSocket events would fail to be parsed in certain scenarios.

v8.8.1 (release date: 2023-02-22)
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Added new Settings Group:
	Reporting API - Opening Hours

Agent State Grid changes:
	Added column 'Assigned Agent Groups'
	Added column 'Assigned Skills'

Improved deserialization performance of Websocket events.
Improved deserialization performance of Supervisor API request responses.
Improved handling of common Supervisor API errors.

v8.8.0 (release date: 2023-01-13)
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The connector service now runs on .NET 6

Added License Filter
	Skills

Added KPIs
	Diag_NumberOfLicensesPurchased
	Diag_LastIterationStartDate
	Diag_LicenseExpirationDate

Renamed KPIs
	NumberOfLicenses => Diag_NumberOfLicensesConsumed
	IterationDuration => Diag_IterationDuration

The connector stores Enumeration Parameter overview details in Runtime Data (available in Diagnostics).

Fixed an issue where KPIs would fail to display the correct value when using certain calculation parameters.
Fixed an issue where the value of duration statistics would be calculated in milliseconds instead of seconds.
Fixed an issue where the Reason Code column in the Agent States Grid would display 0 when an agent was in a state with no reason code.
Fixed an issue where the following agent states would get improperly processed: After Call Work, On Preview, On Voicemail, Ringing.
Fixed an issue where 'Removed' events would get improperly processed.

v8.7.0 (release date: 2022-09-26)
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Using Five9 Supervisor REST API
Using Five9 Configuration Web Services API

v8.6.1 (release date: 2022-08-19)
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Bug Fixes
	Security updates to 3rd party libraries

v8.6.0 (release date: 2022-06-29)
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Added Grid column mapped parameters
	Campaign Name
		Campaign State
		Inbound Campaign
		Outbound Campaign
		Outbound Campaign Manager
	Media Availability
		Agent State
	Reason Code
		Agent State
	Skill Name
		ACD Status
	State
		Agent State
	Username
		Agent State
		Agent Statistics

v8.5.2 (release date: 2022-05-31)
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Resolved issue with sending requests to api with statistics whose columns had been removed from layout.

Agent Statistics Grid changes:
	Removed column 'Sales Inquiry'
	Removed column 'Avg Call Time'
Inbound Campaign Grid changes:
	Removed column 'Sales Inquiry'
	Removed column 'Avg Call Time'
Outbound Campaign Grid changes:
	Removed column 'Sales Inquiry'
	Removed column 'Avg Call Time'

KPI changes:
	Removed KPI 'Sales Inquiry'
	Removed KPI 'Avg Call Time'

v8.5.1 (release date: 2022-05-11)
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Added new KPI 'Agents - In State'

Agent State Grid changes:
	Added column 'Duration'
	Added new parameter 'Media Availability'
	Added new parameter 'Reason Code'
	Added new parameter 'State'

v8.5.0 (release date: 2021-11-26)
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v8.3.1 (release date: 2021-07-28)
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